Responsible Gaming at 11bt
At 11bt, we believe that gambling should be an enjoyable form of entertainment — never a source of stress, financial hardship, or harm. This page outlines our full commitment to responsible gaming: the tools available to help you stay in control, the warning signs to watch for, and the support channels ready to help when you need them. For players aged 18 and above only.
1. Age Restriction — 18+ Only
The 11bt platform is strictly for adults aged 18 years and above. No person under the age of 18 is permitted to register, deposit, wager, or access any gambling service on 11bt under any circumstances.
11bt enforces the 18+ age restriction at multiple levels. During registration, every applicant is required to confirm they are aged 18 or older before an account can be created. This declaration is a binding condition of use. In addition, all accounts are subject to identity verification (KYC), during which 11bt reviews government-issued identification to confirm both identity and date of birth. Accounts where the registered user is found to be under 18 will be closed immediately, and any funds held in those accounts will be handled in accordance with applicable regulations.
We take underage gambling seriously not simply as a compliance obligation but as a fundamental ethical responsibility. Bangladesh has a significant young population, and 11bt is committed to ensuring that none of its platform features, promotional communications, or game designs are targeted at or made accessible to minors. Our marketing materials and game imagery are designed for an adult audience, and we do not knowingly engage with users who are under the legal age threshold.
If 11bt has reason to suspect that a registered user may be under 18, the account will be suspended pending a formal age verification review. During this period, no withdrawals will be processed. Users are encouraged to complete KYC verification promptly after registration to avoid any disruption to their account.
2. Gambling Safely
Gambling at 11bt is intended to be a leisure activity — something you do for fun, with money you can afford to spend, within time limits you have set for yourself. The vast majority of 11bt players enjoy the platform without ever experiencing a problem. However, we recognise that for a small number of people, gambling can become harmful. Understanding the principles of safe play is the first line of defence.
Principles of Safe Gambling
- Set a budget before you play. Decide in advance how much money you are comfortable spending as entertainment. Never gamble with money earmarked for rent, food, family expenses, or bills.
- Set a time limit. Decide in advance how long you will play in a single session. Use the session time-limit tools in your 11bt account to enforce this automatically.
- Treat losses as the cost of entertainment. Never chase losses. Chasing losses — betting more to recover money you have lost — is one of the clearest early warning signs of problem gambling.
- Do not gamble under the influence. Avoid placing bets when you are under the influence of alcohol, fatigue, emotional distress, or any substance that impairs your judgement.
- Balance gambling with other activities. Gambling should be one leisure activity among many — not the primary focus of your free time or your social life.
- Never borrow money to gamble. Gambling with borrowed money — from friends, family, or financial services — is a sign that your gambling is moving beyond healthy limits.
- Take regular breaks. Step away from the screen regularly, even during winning streaks. Sustained play can impair decision-making over time.
11bt provides a range of in-account tools to help you implement these principles directly, without relying solely on willpower. See Section 4 for a full description of the tools available to all registered 11bt players.
3. Recognising the Warning Signs
Problem gambling does not always develop suddenly. It typically emerges gradually, and many people find it difficult to recognise the warning signs in themselves. The following indicators suggest that gambling may be becoming a problem. If several of these apply to you, we strongly encourage you to use 11bt's self-exclusion or cooling-off tools and to reach out to a support organisation.
The most common barrier to addressing problem gambling is denial. Reading through the warning signs below honestly — and asking someone you trust to give their perspective — can be a valuable first step.
Spending more money on gambling than you originally intended, or more than you can afford to lose.
Chasing losses — continuing to play or increasing your bet size to try to win back money you have lost.
Gambling to escape personal problems, relieve anxiety, or cope with stress, boredom, or loneliness.
Lying to family members, friends, or colleagues about how much time or money you spend gambling.
Neglecting work, studies, family obligations, or personal health due to time spent gambling.
Borrowing money, selling possessions, or taking out loans specifically to fund gambling activity.
Feeling restless, irritable, or anxious when attempting to reduce or stop gambling.
Repeatedly trying to cut down or stop gambling without lasting success.
Preoccupation with gambling — constantly thinking about past sessions, planning the next bet, or calculating how to get more funds to play with.
If you recognise three or more of these signs in your own behaviour, please act now. Use the self-exclusion tool described in Section 5, or contact the 11bt support team. Addressing the problem early makes recovery significantly more straightforward.
4. Player Control Tools
11bt provides a suite of responsible gaming tools that all registered players can access directly from their account settings. These tools are designed to give you meaningful, practical control over your gambling activity. They are available at any time and can be activated without having to contact customer support, though our team is always available to help if you prefer to speak with someone.
Available Self-Management Features
The following tools are available to all verified 11bt account holders. We encourage every player — not just those experiencing difficulties — to set personal limits as a matter of routine when they first register.
Responsible Gaming Tools at 11bt
Every 11bt account comes with built-in tools to help you stay in control. Here is a summary of the features available to you right now.
Deposit Limits
Set a maximum deposit amount per day, week, or month. Once your chosen limit is reached, no further deposits can be made until the period resets. Increases to a deposit limit take 7 days to come into effect; reductions are applied immediately.
Session Time Limits
Define the maximum length of a single gaming session. When the limit is reached, you will receive a clear notification and be logged out automatically. This prevents extended play sessions that can distort your sense of time and money spent.
Time-Out (Cooling-Off)
Take a short, structured break from the 11bt platform. Time-out periods are available in durations of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. You can re-activate your account once the period expires.
Loss Limits
Set a maximum net loss amount per day, week, or month. If your total losses reach the limit you have set, further wagering is suspended until the limit period resets. Reductions take effect immediately; increases are subject to a 7-day cooling-off period.
Reality Checks
Enable regular on-screen notifications that display how long you have been playing and how much you have wagered in the current session. Reality check intervals can be set from 15 minutes to 60 minutes and are designed to interrupt automatic play behaviour.
Self-Exclusion
If you need a longer break or want to close your 11bt account permanently, self-exclusion is available. See Section 5 for the full details of how self-exclusion works, how long it lasts, and how to request it.
5. Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on the 11bt platform. It allows you to block your own access to 11bt for an extended period, giving you the space and distance needed to address any gambling-related concerns. Self-exclusion is taken seriously by 11bt and is enforced rigorously once activated.
How to Request Self-Exclusion
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1
Contact 11bt Customer Support via the support email ([email protected] — plain text, not a link) or the live chat function available within your logged-in account.
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State your request clearly. Tell the support agent that you wish to self-exclude and specify the period you are requesting: 6 months, 1 year, 2 years, 5 years, or permanent exclusion.
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Confirm your identity. The agent will verify your identity against the account records to ensure the exclusion is applied to the correct account.
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4
Exclusion is activated. Your account will be suspended within 24 hours of the confirmed request. You will receive a confirmation notification once the exclusion is in place.
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5
Marketing communications are stopped. As part of the self-exclusion process, all promotional and marketing communications from 11bt to your contact details will be suspended for the duration of the exclusion.
Important Conditions of Self-Exclusion
- Self-exclusion periods cannot be shortened once activated. A minimum self-exclusion period of 6 months is enforced without exception.
- Permanent self-exclusion is irrevocable. Once a permanent exclusion is requested and confirmed, the account cannot be reopened.
- During a self-exclusion period, you must not attempt to open a new 11bt account. If a new account is identified as belonging to a self-excluded player, it will be closed immediately.
- Any account balance at the time of self-exclusion request will be made available for withdrawal in accordance with 11bt's standard withdrawal procedures, subject to identity verification.
- Following the expiry of a temporary self-exclusion, you will be required to contact 11bt customer support to reactivate your account. Reactivation is not automatic and includes a brief well-being check.
11bt customer support staff are trained to handle self-exclusion requests sensitively and without pressure. If you reach out to request self-exclusion, you will not be offered incentives to stay active, directed to alternative products, or asked to reconsider. Your well-being comes first.
6. Deposit & Session Limits in Practice
Setting deposit limits is one of the simplest and most effective responsible gaming actions you can take. 11bt supports deposit limits at the daily, weekly, and monthly level. All limits are denominated in Bangladeshi Taka (BDT) and apply across all deposit methods — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard.
How Deposit Limits Work
When you set a deposit limit, the 11bt system tracks every deposit made within the selected time window. Once the cumulative deposit total reaches the limit you have set, the system automatically blocks further deposits until the window resets. For example, if you set a daily deposit limit of ৳2,000, and you deposit ৳1,500 at noon, any subsequent deposit attempt before midnight will be capped at ৳500.
Changing Your Limits
To protect players from impulsive decisions, 11bt applies an asymmetric change policy to deposit and loss limits:
- Reducing a limit: Takes effect immediately. If you lower your daily deposit limit from ৳5,000 to ৳2,000, the new lower limit applies from the moment you save the change.
- Increasing a limit: Subject to a mandatory 7-day cooling-off period before the increase takes effect. This ensures that any decision to raise a limit is considered rather than reactive.
- Removing a limit entirely: Also subject to a 7-day cooling-off period, during which the existing limit remains active.
Session Time Limits in Practice
Session time limits track your continuous time on the 11bt platform from the moment you log in. When your pre-set session duration is reached, a pop-up notification appears giving you a 5-minute warning. If you do not choose to continue, the system logs you out automatically. You can set a new session and log back in, but the notification will prompt you to consider whether you want to. This friction is intentional and effective.
11bt recommends setting a session time limit of no more than 2 hours per sitting as a general guideline, though the appropriate limit varies by individual. Review and update your limits regularly — particularly if your personal circumstances or financial situation change.
7. Protecting Minors
If you share a device, computer, or mobile phone with children or younger family members, it is important to take steps to prevent them from accessing gambling content. 11bt takes the following steps to prevent minors from using the platform, but parental supervision remains a critical layer of protection.
Steps You Can Take at Home
- Always log out of your 11bt account when you have finished a session, especially on shared devices.
- Never store your 11bt username or password in a browser where it could be auto-filled by another user.
- Enable parental control software or browser filtering tools on devices accessible to children. These tools can block gambling websites at the device level.
- Keep your mobile payment credentials (bKash PIN, Nagad PIN) private and separate from any gaming account access.
- Talk openly with young people in your household about gambling and the reasons it is an adult-only activity.
11bt's Platform-Level Protections
On the platform side, 11bt requires date-of-birth confirmation at registration, enforces KYC age verification before processing any withdrawals, and reserves the right to request age verification from any account at any time. Any account found to belong to a person under 18 will be closed immediately, with any remaining balance forfeited or returned in accordance with applicable rules.
8. Getting Help
If you feel that gambling is beginning to affect your finances, relationships, mental health, or daily life — for yourself or someone you care about — please reach out for support. You do not need to be in crisis to ask for help. Early intervention is always more effective than waiting until problems escalate.
Contact 11bt Support
The 11bt responsible gaming team is available 24 hours a day, 7 days a week. You can reach us through the live chat feature within your account, or by writing to our support email address. The email address is displayed in plain text at the bottom of this page and in the footer — it is not a clickable link. Our trained support staff can help you activate any of the responsible gaming tools described on this page, process a self-exclusion request, or simply listen and point you toward further resources.
You can also find answers to common questions on our FAQ page. For any concern about your gambling behaviour, reaching out is always the right choice. There is no judgement from the 11bt team — your well-being is our priority.
Problem gambling is a recognised condition that affects people across all backgrounds and income levels. Acknowledging the issue and seeking help is a sign of strength. The 11bt responsible gaming team is here to support you, not to judge you. Contact us at any time — [email protected] (plain text, not a link).
Responsible Gambling Guidance
In addition to the tools and support available directly through 11bt, we encourage players who are experiencing difficulties to seek guidance from mental health professionals, counselling services, or community support networks available in Bangladesh. Speaking with a trusted family member, friend, doctor, or religious advisor can also be an important first step in addressing gambling-related concerns.
Remember: gambling is entertainment. If it ever stops feeling that way — if it starts feeling like a need, a compulsion, or a solution to a problem — that is the moment to pause, use your 11bt responsible gaming tools, and speak with someone you trust.
Why 11bt Takes Responsible Gaming Seriously
Responsible gaming is not just a compliance checkbox at 11bt. It is built into how we design the platform, train our staff, and interact with every player in Bangladesh.
Trained Support Staff
Every member of the 11bt customer support team receives specific training in responsible gaming. They know how to identify at-risk behaviour patterns, how to handle self-exclusion requests sensitively, and how to connect players with the right resources.
Proactive Risk Monitoring
11bt monitors account activity for behavioural patterns that may indicate problem gambling — such as rapid session escalation, repeated deposit-after-loss sequences, or sudden large increases in wager size. Flagged accounts receive a proactive welfare check from the support team.
Responsible Marketing
11bt does not target promotional communications at players who have activated responsible gaming limits, are in a time-out period, or have self-excluded. Bonus offers are designed with fair wagering requirements, and we never use marketing language that encourages chasing losses.
Strict Age Enforcement
11bt enforces the 18+ age requirement at registration, at KYC verification, and through ongoing account monitoring. No promotional material produced by 11bt targets or features individuals under the age of 18.
Accessible Self-Help Tools
Deposit limits, session limits, loss limits, reality checks, cooling-off periods, and self-exclusion are all accessible directly from within your account — no waiting, no forms, no friction. These tools are there for every player, not just those in difficulty.
Continuous Policy Review
11bt reviews its responsible gaming policies and tools on a regular basis. We update our practices in response to player feedback, emerging research on problem gambling, and evolving best practices — ensuring our safeguards remain effective and relevant for Bangladeshi players.
Play Smart. Play Safe. Play with 11bt.
Need to set limits, take a break, or just find answers to your questions? Our responsible gaming tools and support team are here whenever you need them. You can also browse our FAQ or explore the 11bt platform at your own pace.