11bt Frequently Asked Questions

11bt requires a government-issued photo ID to verify your identity. Accepted documents include a National ID card (NID), passport, or driving licence. You may also be asked to provide proof of address such as a utility bill or bank statement dated within the last three months. Upload clear scans or photos through your account settings and the team reviews them within 24 hours.

Click the "Forgot Password" link on the 11bt login page and enter the email address registered to your account. You will receive a password reset link by email within a few minutes. Follow the link, set a new strong password, and log in as normal. If you no longer have access to your registered email, contact 11bt support directly for assisted account recovery.

No. 11bt strictly allows one account per person. Operating multiple accounts is a violation of the terms and conditions and may result in all associated accounts being permanently closed and any winnings being forfeited. If you believe a duplicate account was created by mistake, contact 11bt support immediately to resolve the situation before it affects your standing.

To permanently close your 11bt account, contact the support team via live chat or email and submit a formal account closure request. Before closure is processed, any remaining balance will be returned to your verified withdrawal method. Note that permanent closure is distinct from self-exclusion — if you are closing your account due to gambling concerns, ask the support team about self-exclusion options instead.

Log in to your 11bt account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen instructions to complete the transfer from your bKash wallet. The transaction reference number will be generated automatically. bKash deposits on 11bt are typically credited within 5 to 15 minutes during normal operating hours.

Nagad deposits on 11bt are usually processed and credited to your account balance within 5 to 15 minutes. During periods of high traffic or Nagad system maintenance, processing can occasionally take up to 30 minutes. If your deposit has not appeared after 30 minutes, take a screenshot of your Nagad transaction confirmation and send it to the 11bt support team for manual verification.

The minimum deposit on 11bt is ৳200 regardless of which payment method you use. This applies to bKash, Nagad, Rocket, Upay, and bank transfer options including Dutch-Bangla Bank, BRAC Bank, and City Bank. There is no upper deposit cap set at the platform level, though your personal deposit limits — which you can configure in your account responsible gaming settings — will apply.

The minimum withdrawal amount on 11bt is ৳500. Withdrawals below this threshold cannot be processed. There is no fixed maximum withdrawal per transaction, though very large withdrawals may be subject to a verification review before funds are released. All withdrawals must be sent to a payment method registered in your own verified name — third-party withdrawals are not permitted.

Most 11bt withdrawals via bKash, Nagad, or Rocket are processed within 1 to 4 hours during business hours (Bangladesh Standard Time, UTC+6). Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, City Bank, or other institutions typically take 1 to 3 business days. Withdrawals submitted on public holidays or late at night may experience a delay until the next working period.

11bt does not charge its own fees on standard deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction fees according to their current tariff schedules. Check your provider's fee structure before initiating a transaction. Any fees charged by a third-party provider are outside 11bt's control.

No. 11bt requires that withdrawals are returned to the same payment method and account used to make deposits. This is an anti-fraud and anti-money-laundering control. If you need to change your registered withdrawal method, contact 11bt support and provide the required verification documents to update your payment details before submitting a withdrawal request.

If your deposit has not appeared in your 11bt account balance after 30 minutes, first take a screenshot of your bKash, Nagad, or bank transaction confirmation showing the reference number, amount, date, and time. Then contact 11bt support via live chat and share this evidence. The support team can trace the transaction and manually credit your account if the funds were successfully sent but failed to auto-process.

Navigate to the Cricket section of 11bt, find the BPL match you want to bet on, and click on it to open the available markets. Select your preferred market — match winner, top batsman, total runs, or other available options — enter your stake in BDT, and confirm the bet slip. Make sure your account has sufficient balance before placing the bet. Live in-play markets update in real time during the match.

11bt offers a wide range of cricket betting markets covering BPL, IPL, T20 World Cup, ODI series, and Test matches featuring the Bangladesh Tigers. Available markets typically include match winner, series winner, top batsman, top bowler, total runs in an innings, method of dismissal, number of sixes, and live in-play betting during matches. Market availability varies by tournament and match status.

Yes, 11bt is fully optimised for mobile play in Bangladesh. The platform runs smoothly in any modern mobile browser on Android and iOS without requiring a separate app download. All features — deposits via bKash and Nagad, cricket betting, live casino, slots, and account management — are available on mobile. The interface adapts automatically to your screen size for a seamless experience.

11bt slot games are provided by leading certified game studios including Pragmatic Play, NetEnt, and Microgaming, whose titles carry independently audited Return to Player (RTP) rates typically ranging from 94% to 97%. Each game's RTP is disclosed in its information panel. 11bt uses certified Random Number Generator (RNG) technology to ensure all game outcomes are genuinely random and fair.

11bt's live casino section features real-time table games streamed from professional studio environments. Available titles include Live Baccarat, Live Roulette, Live Blackjack, and Live Andar Bahar, with titles from providers such as Evolution Gaming and Ezugi. Live dealer games are available around the clock and are especially popular among Bangladeshi players who prefer an authentic casino atmosphere from their mobile or desktop.

The 11bt welcome bonus is credited to new players upon making their first qualifying deposit. The bonus amount is added to your account as bonus funds, which must be wagered a specified number of times before they can be converted to withdrawable cash. The exact bonus percentage, minimum deposit threshold, wagering requirement, and validity period are displayed on the current promotions page. Always read the full terms before claiming.

A wagering requirement (also called a rollover or playthrough requirement) means you must wager the bonus amount — or the bonus plus deposit amount — a set number of times before any winnings derived from that bonus become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before the bonus converts to real, withdrawable funds.

Yes, all 11bt bonus offers carry an expiry date. If the wagering requirement is not completed within the stated validity period — typically 7 to 30 days depending on the specific promotion — the bonus funds and any winnings generated from them will be removed from your account automatically. Check the expiry date and terms of each bonus in your account promotions panel as soon as it is credited.

No. Bonus funds on 11bt cannot be withdrawn until the full wagering requirement has been met. Only once you have fulfilled the rollover condition do the qualifying funds convert to real-money balance available for withdrawal. You may, however, choose to forfeit an uncompleted bonus at any time through your account settings — doing so removes the bonus funds and any associated wagering restriction from your account balance.

Yes, 11bt regularly runs reload bonus promotions and seasonal offers for existing players — particularly around major cricket events like the BPL, IPL, and T20 World Cup, as well as Bangladeshi occasions such as Eid and Pohela Boishakh. Loyalty rewards and VIP perks are available to active, high-volume players. Check the promotions section of your account regularly or opt in to marketing emails to stay informed about current offers.

11bt operates as a safe and secure online gaming platform using SSL encryption to protect all player data and financial transactions. The platform employs fair-play certified game software from internationally recognised providers. While players are individually responsible for understanding the laws applicable in their jurisdiction, 11bt maintains robust security, transparent terms, and responsible gaming tools to provide a trustworthy environment for Bangladeshi players.

11bt protects all personal and financial data using 256-bit SSL encryption on every page and transaction. Player data is stored on secured servers, accessed only by authorised personnel, and is never sold or shared with unaffiliated third parties. Payment details — including bKash and Nagad account numbers — are handled through encrypted channels. For full details on data handling, refer to the 11bt Privacy Policy page.

The minimum age to register and play on 11bt is 18 years. This is a strict, non-negotiable requirement. Every new player must confirm their age at registration, and 11bt may request government-issued ID at any time to verify that a player meets the 18+ threshold. Any account found to belong to a person under 18 will be closed immediately and any funds handled in accordance with applicable rules.

To self-exclude from 11bt, contact the support team via live chat or email and request a self-exclusion. You can choose a period of 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Once activated, your account is suspended and all marketing communications stop. Self-exclusion periods cannot be shortened after they begin — a minimum of 6 months is enforced. Your remaining balance remains available for withdrawal. Visit the Responsible Gaming page for more guidance.

11bt customer support is available 24 hours a day, 7 days a week. You can reach the team through the live chat feature inside your logged-in account for the fastest response. Alternatively, write to the support email address displayed in the footer of this page (plain text only — not a clickable link). The support team handles queries about deposits, withdrawals, account issues, bonuses, responsible gaming tools, and technical problems.