Privacy Policy for 11bt

1. Data We Collect

11bt collects personal data from you in a number of ways — directly when you register or interact with the platform, automatically as you navigate the Service, and occasionally from third-party sources where necessary to verify your identity or prevent fraud. The categories of personal data we collect are set out below.

1.1 Registration and Account Data

When you create an account on the 11bt platform, we collect the information you provide during the registration process. This includes:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (to verify that you meet the minimum age requirement of 18 years)
• Mobile phone number registered in your name
• Username and hashed password (passwords are never stored in plain text)
• Preferred currency (Bangladeshi Taka — BDT)

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to process withdrawals, 11bt may request the following documents and data from you:

• Government-issued photo identification: National Identity Card (NID), passport, or driving licence
• Proof of residential address: utility bill, bank statement, or official correspondence dated within the last three months
• Proof of payment method ownership: confirmation or screenshot of the bKash, Nagad, bank account, or card registered in your name
• Selfie or liveness verification photograph where required for enhanced identity checks

KYC documents are stored securely with restricted access. They are used solely for verification and fraud prevention purposes and are not shared with third parties except as described in Section 3 of this Policy.

1.3 Financial Transaction Data

When you make a deposit or request a withdrawal, 11bt records transaction details including the payment method used, the amount in BDT, the timestamp, the transaction reference number, and the outcome of the transaction. We do not store full card numbers or mobile wallet PINs — payment processing is handled via encrypted third-party payment gateways that transmit only tokenised payment references to 11bt systems.

1.4 Usage and Behavioural Data

As you use the 11bt platform, we automatically collect data about your interactions with the Service. This includes:

• IP address and approximate geolocation (city or region level)
• Device type, operating system, and browser version
• Pages visited, features used, and navigation paths within the platform
• Betting and gaming activity: games played, bets placed, wager amounts, outcomes, session duration
• Login timestamps and session activity logs
• In-app actions such as bonus claims, promotion interactions, and customer support contacts

1.5 Communications Data

When you contact 11bt customer support — whether by live chat, email, or any other channel — we retain records of those communications, including the content of messages, the date and time of contact, and the resolution outcome. This data is used to improve service quality and to resolve disputes.

1.6 Data Collected from Third Parties

In certain circumstances, 11bt may receive personal data about you from third-party sources, including identity verification service providers, fraud prevention agencies, payment processors, and game providers. Data received from these sources is used only for the purposes described in this Policy and is handled with the same level of care as data collected directly from you.

2. How We Use Your Data

11bt processes your personal data for the following purposes. In each case, we identify the lawful basis on which the processing is carried out.

Purpose	Data Used	Lawful Basis
Creating and managing your 11bt account	Registration data, contact details	Performance of a contract
Processing deposits and withdrawals	Financial transaction data, KYC data	Performance of a contract
Identity verification and age checks	KYC documents, date of birth	Legal obligation; legitimate interests
Fraud prevention and security monitoring	Usage data, IP address, transaction data	Legitimate interests; legal obligation
Providing responsible gaming tools	Account data, gaming activity data	Legal obligation; legitimate interests
Sending service-related communications	Contact details, account data	Performance of a contract
Sending promotional offers and bonuses	Contact details, preferences	Consent (you may withdraw at any time)
Improving platform performance and UX	Usage and behavioural data, cookies	Legitimate interests
Resolving disputes and complaints	Communications data, transaction data	Legitimate interests; legal obligation

2.1 Marketing Communications

If you have opted in to receive promotional communications from 11bt, we may contact you with information about bonuses, new games, seasonal offers (such as Eid promotions, BPL cricket specials, and Pohela Boishakh offers), and other news relevant to the 11bt Service. You may withdraw your consent to marketing communications at any time by contacting 11bt customer support or adjusting your account notification preferences. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the withdrawal.

2.2 Automated Decision-Making

11bt may use automated processes to detect and flag suspicious account activity, unusual betting patterns, or potential breaches of our Terms and Conditions. Where an automated decision materially affects your account (for example, a temporary account suspension triggered by an automated fraud alert), you have the right to request a human review of that decision by contacting customer support.

3. Data Sharing & Disclosure

11bt does not sell your personal data to any third party. We do not share your data for third-party advertising or data-broker purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Service Providers and Partners

We engage trusted third-party service providers to help us operate the 11bt platform. These providers act as data processors on our behalf and are contractually required to process your data only on our instructions and to maintain appropriate security standards. Categories of such providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard payment networks — for the purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC and fraud screening services used to verify your identity and confirm your age.
• Game providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session data necessary to deliver and certify the integrity of their games on the 11bt platform.
• Customer support platforms: Tools used to manage and track support tickets and live chat sessions.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics platforms to help us understand platform performance. No individually identifiable data is shared for pure analytics purposes.

3.2 Legal and Regulatory Disclosure

11bt may disclose your personal data to law enforcement authorities, regulatory bodies, courts, or other government agencies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 11bt, our users, or the public. In such cases, we will disclose only the minimum amount of data required and will notify you of the disclosure where we are legally permitted to do so.

3.3 Business Transfers

In the event that 11bt undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to this Privacy Policy that results from it.

3.4 No Cross-Border Transfers Without Safeguards

Where your personal data is transferred to or accessed by service providers operating outside Bangladesh, 11bt ensures that appropriate safeguards are in place to protect your data to a standard consistent with this Privacy Policy. This includes contractual data processing agreements with all third-party providers who handle your personal information.

4. Cookies & Tracking Technologies

11bt uses cookies and similar tracking technologies to operate and improve the Service. A cookie is a small text file placed on your device when you visit a website. Cookies allow us to recognise your browser on subsequent visits, maintain your session state, and understand how you interact with the platform.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of the 11bt platform. They include session authentication cookies that keep you logged in, security cookies that detect fraudulent activity, and cookies that remember your language and currency preferences. These cookies cannot be disabled without impairing your ability to use the Service.
• Functional Cookies: These cookies remember choices you have made (such as your preferred game lobby view or responsible gaming settings) to provide a more personalised experience. They are not strictly required but improve usability.
• Performance and Analytics Cookies: These cookies collect aggregated, anonymised information about how visitors use the 11bt platform — for example, which pages are visited most frequently and whether error messages are received. This data helps us identify and fix problems and improve the user experience.
• Marketing Cookies: If you have consented to receiving personalised promotional content, these cookies help us deliver offers and messages relevant to your gaming interests and account activity. You may withdraw this consent at any time.

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling strictly necessary cookies will prevent core platform functions from operating correctly, including the ability to log in and maintain a session. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

4.3 Local Storage and Similar Technologies

In addition to cookies, 11bt may use browser local storage and session storage to retain temporary data on your device for the purpose of maintaining application state between page loads. This data is stored locally on your device and is not transmitted to 11bt servers independently of your normal browsing activity. You can clear local storage at any time through your browser settings.

5. Data Retention

11bt retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, to maintain your active account, and to comply with our legal obligations. The following general retention principles apply:

• Active accounts: Personal data associated with an active 11bt account is retained for the duration of the account's active status. This includes registration data, KYC documents, transaction records, and gaming activity logs.
• Closed accounts: Following the closure of a 11bt account (whether initiated by you or by 11bt), we retain core personal data — including identity verification records and transaction history — for a minimum period of five years from the date of closure. This retention is required for fraud prevention, dispute resolution, and regulatory compliance purposes.
• Marketing data: If you withdraw your consent to marketing communications, we will remove your contact details from marketing lists promptly. A suppression record (confirming your opt-out) is retained indefinitely to ensure we do not inadvertently contact you again.
• Support communications: Records of customer support interactions are retained for a minimum of two years from the date of the interaction.
• Cookies and session data: Session cookies expire at the end of your browser session. Persistent cookies expire at the duration stated at the time of their creation, typically between 30 and 365 days.

When your personal data is no longer required, 11bt will securely delete or anonymise it in accordance with our internal data deletion procedures.

6. Security Measures

11bt takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Our security practices include:

• SSL/TLS Encryption: All data transmitted between your browser or device and the 11bt platform is encrypted using industry-standard SSL/TLS protocols. Connections to 11bt are served exclusively over HTTPS.
• Password Hashing: User passwords are never stored in plain text. All passwords are hashed using a strong, salted cryptographic algorithm before storage.
• Access Controls: Access to personal data within 11bt's internal systems is restricted on a strict need-to-know basis. Staff with access to user data are subject to confidentiality obligations.
• KYC Document Security: Identity documents submitted for KYC verification are stored in encrypted form with access restricted to authorised verification personnel only.
• Fraud Monitoring: 11bt's systems continuously monitor account activity for signs of unauthorised access, unusual transaction patterns, and other indicators of fraud or abuse.
• Third-Party Security Standards: All third-party service providers who process personal data on behalf of 11bt are required to demonstrate that they maintain appropriate security standards consistent with or exceeding 11bt's own requirements.

7. Your Rights

As a user of the 11bt platform and a data subject, you hold the following rights in relation to your personal data. To exercise any of these rights, contact 11bt customer support using the email address provided at the bottom of this page. 11bt will respond to verified requests within a reasonable timeframe and in accordance with applicable data protection standards.

7.1 Right of Access

You have the right to request a copy of the personal data that 11bt holds about you. Upon receipt of a verified access request, we will provide you with a summary of your personal data in a structured, commonly used format within 30 days. Complex or multiple requests may require additional time, in which case we will notify you of the extended timeframe.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Many basic details — such as your contact number or preferred notification settings — can be updated directly within your 11bt account settings. For corrections to identity data (name, date of birth), supporting documentation may be required.

7.3 Right to Erasure

In certain circumstances, you have the right to request that 11bt delete your personal data. This right is subject to limitations — for example, we are legally required to retain identity verification records and transaction history for a minimum period after account closure, and erasure requests cannot override these legal retention obligations. Where erasure is possible, we will confirm the deletion in writing.

7.4 Right to Restrict Processing

You may request that 11bt restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing and a determination is pending. While a restriction is in place, we will store your data but will not actively process it for purposes beyond storage and the resolution of the restriction request itself.

7.5 Right to Object to Processing

Where 11bt relies on legitimate interests as the basis for processing your personal data, you have the right to object to that processing. You also have an absolute right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.

7.6 Right to Withdraw Consent

Where processing is based on your consent (for example, consent to receive marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent, contact 11bt customer support or adjust your account notification preferences.

8. Changes to This Policy

11bt reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page. For significant changes that affect how we process your personal data in a material way, we will make reasonable efforts to notify registered users via the contact details held on their account prior to the changes taking effect.

Your continued use of the 11bt Service following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change to this Privacy Policy, you must cease using the Service and may request account closure by contacting customer support.

We encourage you to review this Privacy Policy periodically to stay informed about how 11bt is protecting your personal data. If you have any questions about this Policy or about how your data is handled, contact 11bt customer support. The support email address is provided in plain text format in the footer of this page — it is not a clickable link.